IlliAI Refund Policy

IlliAI offers a 7-day money-back guarantee on all paid subscription plans (Pro, Elite, and Elite + Business).

If you are not satisfied with your purchase for any reason, you may request a full refund within 7 calendar days of your initial payment or plan upgrade. No questions asked.

If you purchased through the Apple App Store, refunds are handled by Apple under Apple's own policy. We cannot approve, process or refuse those requests: submit them through Apple, using the Report a Problem page or your Apple account. The guarantee, the eligibility rules and the timescales described in this policy apply to purchases made on our website.

To be eligible for a refund:

• Your refund request must be submitted within 7 days of the charge date.
• The request must be for the most recent charge on your account.
• Refunds apply to subscription fees and one-time activation fees.
• Each account is eligible for one refund per 12-month period.

The following are not eligible for refunds:

• Charges older than 7 calendar days.
• Renewal charges on an existing subscription (only the initial charge is covered).
• Accounts that have already received a refund in the past 12 months.

To request a refund, contact our support team by email: support@illi-ai.com

Please include:

• The email address associated with your IlliAI account.
• The date of the charge and the amount.
• A brief description of your reason for requesting a refund (optional but helpful).

We process refund requests within 3 business days. Once approved, the refund will be returned to your original payment method. Processing time by your bank or card issuer may take an additional 5–10 business days.

A refund request does not automatically cancel your subscription. To avoid future charges, please cancel your subscription from your account settings after your refund is processed.

You may cancel your subscription at any time. Cancellation stops future billing but does not entitle you to a refund outside of the 7-day window described above.

Questions about this policy? Reach us at support@illi-ai.com or visit illi-ai.com.

ILLIAI LLC · 17575 Black Rail Street, Windermere, Florida 34786, United States · info@illi-ai.com